01732 762001 hello@bluespark.co.uk

Terms of business

Terms of business

We want you to be happy with our services and the support we provide.

Depending on what services we offer you, they will be covered by the terms on this page and it is important that you read and agree with these terms as any work we carry out will be covered by them:

website development and maintenance

Please contact us if you would like to discuss our terms of business for website development and for maintenance on your website.

domain registration

This section will apply if we register and manage any domain names for you:

website hosting

This section will apply if we provide the hosting and or email for your website:

pay per click management

When you use blue spark to set up or manage your advertising campaign, then you will need to agree to the terms of both the search network – Google Adwords or Microsoft Bing Ads and also our own terms under which we manage your account.

abuse / complaints procedure

Please contact us by email or telephone and we will attempt to resolve all enquiries promptly.
Email: info@bluespark.co.uk Telephone : +44 1732 762001

If the issue is of a technical nature or cannot be immediately resolved, we will provide you with an expected time of when the issue should be resolved. In all cases we will intend to acknowledge your complaint and either give you a full response or an explanation of our approach and intended actions to deal with the issue within 24 hours. A Company Director will be assigned to your complaint and will deal directly with you until resolution.

We deal with domain registries, dns and hosting suppliers around the globe, and some of these local registries and suppliers have manual systems or limited technical capabilities and work in different time zones. In these cases the time to resolution may be longer than we would normally expect. However we will still keep you informed and provide you an estimate of a fix time.

Where your complaint involves a third party supplier or registrar, we will escalate your complaint with the supplier concerned and report back to you as soon as possible regarding their response together with any options to mitigate or avoid the issue that we may be able to assist you with.

Please feel free to contact us at any time, we strive to give you a positive, quality service, and we will always do everything we can reasonably do to solve your issues in a fast and efficient manner.