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Act Global...Think Local

Developing the personal touch

Jupiter Hotels operate 26 Mercure-branded hotels in the UK from Inverness to Brighton, with 2900 rooms. Working closely with the Sales and Marketing teams for many years, recent projects include upgrading the 26 individual microsites to be responsive and introducing a new innovative wedding planner enquiry system using a cloud based pricing tool.

With a global hotel franchise like Mercure, even though part of the Accor Hotels group, there is still a role for a property based local hotel website that can promote the individual venue for weddings, restaurants and leisure clubs, in addition to accommodation. This helps to build loyalty with the property as well as the brand.

Project Details

Client Jupiter Hotels
Date 2016
Skills Responsive design, bespoke development, app development, PPC management, SEO

“Always innovative, blue spark have created an array of new feature and sales tools for Jupiter Hotels including our online Wedding Planner and General Managers’ Dashboards. No matter how ‘off the wall’ our idea may be blue spark’s approach is one of energy, passion and professionalism from beginning to end”.
Brett Arscott, former Head of Sales and Marketing, Jupiter Hotels

Responsive website for hotels

Responsive websites for 26 Mercure hotels

During late 2015, the 26 hotel websites were each upgraded to be responsive on multiple devices: tablet, smartphone and desktop. In the 3 months after the upgrade, the mobile traffic to the relaunched hotel sites had a 35% drop in bounce rate and a 30-60% increase in session duration.
View one of the websites

Increasing wedding enquiries

We created a new online Wedding Planner tool for 23 hotels which enables couples to plan and mix-and-match exactly what they want from their wedding day and get an estimated cost for their wedding straight away. They can view and select food and drink menus, choose from various room selections for both ceremonies and receptions, and price all of this according to how many guests they are hoping to share the day with.

The tool was designed to be simple and fun to complete, without being over long or complicated. Optimised for use on mobile as well as in hotel properties using tablets, this lead-generating tool helps to pre-qualify enquiries so the Events Team in the hotel can respond with a more personalised and complete response – making it easier to convert the wedding booking.

Feedback from customers and the Events Teams in the hotels has been even more positive than anticipated, and the hotels have already received hundreds of enquiries via the new tool.

See one of the Wedding Planners

“The Wedding Planner is easy to navigate and allows brides to estimate the cost of their big day without any fuss. With so many venues, pricing is something of a mystery. We wanted to give couples a tool to experiment with different options and combinations until they reach a concept, and a budget, they feel truly happy with.”
Brett Arscott, former Head of Sales and Marketing, Jupiter Hotels

Promotional videos for the hotels

We’ve created a huge number and variety of promotional hotel videos. From advertising seasonal offers, to videos highlighting destinations as well as promoting the hotels as wedding venues. The videos are hosted on YouTube and embedded on the hotel microsites, used in the hotels to promote the hotel for wedding enquiries and featured in email marketing campaign offers.

"Over the past five years blue spark have become an integral part of the Jupiter Hotels team. Creating, developing and evolving a digital journey which has enticed our customers in ever greater numbers to experience our product and secure their business from a multitude of markets."

Brett Arscott, former Head of Sales and Marketing, Jupiter Hotels

"We have been delighted with blue spark's work and in particular with Shona. She is extremely personable, efficient and knowledgable, and the results were delivered in a timely and extremely cost effective manner. We look forward to developing a relationship with Shona and blue spark in the future. I would highly recommend her services to you."
Mark Holmes, Holmes Search

"Each time I work with Shona she delivers on time, at a reasonable price, is eminently reliable and her work is of a consistently high standard. All that and she's easy to work with too! I've recommended her to many colleagues, and the response of one was that she's not 'Blue' Spark, she's 'Golden' Spark!"

Sandra Carey, HSE Executive, International Molybdenum Association (IMOA)

"blue spark have been so easy to work with and have not failed to meet our expectations, making 26 individual  hotel websites over the last 4 months, we have been keeping them extremely busy. Along with providing us with fresh ideas and content solutions to meet many different requests, they have done an amazing job."

Jackie Ferris, former eCommerce Manager, Jupiter Hotels

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